The Changing World of Library Reference

From Publishers Weekly

” In a 2015 article, PW columnist Brian Kenney jumpstarted a frank conversation about library reference. A year later, librarians tell us why that article struck a chord, and how reference is changing. One year ago, columnist Brian Kenney wrote a piece for PW titled “Where Reference Fits in the Modern Library.” The column addressed his frustration with the gulf between reference work as he experienced it in his library, the White Plains (N.Y.) Public Library, and how reference is discussed in the library profession and taught in library and information schools.”